FAQs

FAQs

About the Mountain Trike all terrain wheelchair products

Are our all terrain Mountain Trike products for you?

It may not be possible to experience the Mountain Trike in person and because we only want the best for our customers this information should help you decide whether the Mountain Trike lever drive wheelchair is right for you.
Using a Mountain Trike is quite unlike any other wheelchair you may have used before. The propulsion and control systems are designed to be simple to use and intuitive and give you, the rider, unsurpassed levels of comfort, safety and handling performance. As with any new piece of equipment, it may take a little practice to become familiar with the controls upon your first try.
In order to operate or ride the Mountain Trike safely and make best use of its features, certain levels of upper body, hand/grip strength and control are required. A reasonable amount of upper body strength is required to apply force to the propulsion levers, hand control is required to direct the Steering Handle to manoeuvre the Mountain Trike, and finger control is required to operate the brake levers.

For customers with limited hand function we would recommend the MT Evo, with the use of an active hand gripping aid the control system requires no finger function.  For customers who may require a little bit of help we'd recommend our eTrike - electric power assist - offering flexible riding. And for customers with little or no upper body strength our MT Push might be more suitable.

We currently recommend tuition and guidance with a MT team member, for our eTrike, please get in touch if you are interested in the eTrike. 

Watch our 'Is It For You'? video for more info:

Click Here for a video (English)

Click Here for a video (Spanish)

Do the Mountain Trike products have gears?

The Mountain Trike Drivetrain is setup with a simple and reliable single gear system which provides excellent drive up hills and off road whiles providing a reasonable speed (usually quicker than walking) on flatter ground. It is aimed more at climbing hills, obstacles and difficult terrain than out and out speed.

It is possible to alter this ratio to suit individual riders by fitting larger sprockets to the drivetrain which is a simple way of making the gear harder, but providing faster top speeds. This can suit particularly strong individuals who may live in flatter areas.

On the whole, the vast majority of our customers use the standard setup though as this is great all round gear for most situations.

Please contact us if you would like more detail about this.

How do I know that it will suit my abilities?

Every Trike rider is different and all have varying abilities. The main ability that you do need is upper body strength and good hand grip. If you are able to propel a ‘normal’ chair it is quite enough. If you are unsure about your hand grip the best advise we can give is to go to bike shop and have a squeeze of some brake levers to get a feel for it. You will need to try hyrdaulic disc brakes, ideally Avid Elixir's as this is a perfect match.

For those customers with limited hand function please see our MT Evo product as it is likely this will be more suitable for you. And if you aren't sure you have the strength to self propel our eTrike - electric power assist might be more suitable as this offers flexible riding.  Further detail on the eTrike, here.

How do the levers work?

It is important that you can comfortably reach the drive levers and use the appropriate amounts of force and control to safely operate the Trike.
The drive levers will propel the Trike forward by driving each of the two front wheels independently. Upon pushing the levers forward, the drive will engage, turning the wheels, resulting in forward motion. Upon pulling the levers back, the drive system allows the levers free motion to return before beginning another driving push. It is possible to push both levers together, alternate left and right or even to drive short distances one handed by only pushing the steering Handle.

How do you ride the eTrike?

The key features of the eTrike is that it can be ridden in 3 ways:

Manually by pushing the drive levers as normal; Power assist by twisting the throttle; Hybrid by pushing drive levers and twisting throttle simultaneously.

Click the link to watch the short video highlighting key elements about the eTrike:

eTrike how to ride and info

How easy is it to transfer from my day chair to your products?

The footrest fold out of the way to create a space in front of the seat. You can either slide from your other chair, and go in sidewards, or enter from the front.

How heavy are the products?

The MT, MT Evo & MT Push weighs around 20kg, and folds to a cube size of 28inches by 28inches (84 cms). The eTrike weighs 26kg and can fold to the same size cube.

Our products will fit in a normal sized hatchback car - please refer to our recommendations for transporting here.

How long is the lead time to build your products?

The lead time (build time) for our all terrain wheelchair products is approximately 8 - 10 weeks depending on our production schedule. Please allow an additional week for international shipping.  Production will start after receipt of your deposit.

How to operate, brake and control the products?

All Mountain Trike products come equipped with two high specification mountain bike hydraulic disc brakes. These provide an unsurpassed level of braking power and control. The brakes work on the two driven wheels and are controlled by the brake levers mounted on each drive lever.  The MT Push brakes are operated on the Push handle located behind the rider.

The Trike uses lever mounted controls. The ability to use the braking system correctly, using your hands/fingers, is fundamental to safe operation. The efficiency of the lever drive is also dependent on choosing the right size with the right amount of reach. If this is not correct it will result in increased levels of fatigue and poor performance so we always recommend letting us know all measurements when ordering your Trike.

Mountain Trikes have brake levers which can be adjusted for reach. If you have small hands or find it difficult to squeeze the brake levers, then the levers can adjust the reach within the range provided by the brake manufacturer.

How to steer the MT, MT Evo & eTrike?

Turning is achieved by pointing the steering handle in the direction that you want to go, turn it left to go left and right to go right. This turns the rear wheel like the rudder of a boat. Sounds simple? It is, but it can take a few moments to get used to.

Is finance available on the Mountain Trike products?

Yes! Various finance options are available on all our products through our finance provider Omni Capital Retail Finance Ltd. See our Finance page for further detail.

Is it possible to be thrown out?

The anti-tip wheels at the front of the Mountain Trike products are designed to prevent the rider from tipping too far forward and falling out when applying the brakes. The use of a seat belt will help riders remain securely in the seat in the event of tipping. Use the brakes gently and avoid going fast around corners until you build your riding and handling confidence.

Mountain Trike always recommends...

Due to the potential safety risks of operating a badly maintained Trike, it is recommended that you follow the recommended maintenance schedule. Due to the vast range of individual abilities, it is the responsibility of the user or the user’s guardian(s) to deem the rider as suitable for using the Trike. As with any new mobility product, there are certain risk of injury and damage. By choosing to ride a Mountain Trike product, you assume the responsibility for that risk, so you need to know and to practice the rules of safe and responsible riding and of proper use and maintenance. Proper use and maintenance of your Mountain Trike reduces risk of injury.

What are the height and weight restrictions for using your products?

Our products are designed to safely carry up to a 100 kilo person. For the MT, MT Evo and eTrike, you should have a reach of a minimum of 20 inches/45cm (typically children over 13 years). You should be no more than 75 inches/190cm tall. The seat back and foot rest are adjustable to meet your size and when ordering your Trike always supply us your height, weight and knee to foot measurement.  Bespoke items are available such as taller seat back, headrest and footplate riser.

What deposit is required to purchase a Mountain Trike product?

For the UK the deposit is £2500 and for all European Countries without a distributor the deposit is €3500 euros payable when you place your order. Please contact us for deposits from the rest of the world - assuming there is no distributor in your home country.

What do I do if something goes wrong with my all terrain wheelchair product?

Our all terrain wheelchair products are highly technical and must be maintained and serviced appropriately to provide the required service life and safe operating performance. The Mountain Trike products share many features and systems of high specification mountain bikes and the maintenance and service regimes are therefore similar. If you have a simple problem with your Trike, a local bike shop should be able to help. If this is not appropriate just drop us a line or give us a call to discuss the issue. Contact us here.

Where can I use my all terrain wheelchair?

Our all terrain wheelchair products have been designed so that you can take it almost anywhere! Woodland walks, shopping in town, kids playground, across a muddy festival field, on a beach, in the snow and even up Mount Snowdon if you really want a challenge! See our Using Your Trike section on our website.

Technical Questions

Are the all terrain wheelchairs suitable for children?

The Mountain Trike is designed for an adult’s size but is adjustable for different leg and arm lengths.
The Trike is very easy to use and if your child is able to propel a normal wheelchair then the Trike should be easy for them to manoeuvre. The key dimension to consider is ‘arm reach’ for the drive levers.
An arm length of roughly 45cm (measured from top of shoulder to tips of fingers with arm outstretched forwards) should make using the Trike comfortable.
The adjustability of the Trike will allow it to ‘grow’ with any young rider. We don't recommend our eTrike for young children, but an eKit can be fitted to the standard Mountain Trike at a later point. Our MT Push is very popular with families who have children. The MT Push can be converted to the standard Mountain Trike.  This allows for product flexibility as your circumstances change.

Are the Mountain Trike products suitable for my disability / weight / size?

The Mountain Trike and MT Evo suitable for anyone who can propel a normal manual wheelchair. Many people find it easier to push the levers than standard wheelchair hand rims - plus your hands remain clean and dry. Good finger function is required in order to operate the brake levers, but if you have limited hand function we would recommend the MT Evo which operates using a simple pivoting handle which operates the disc brakes by moving your arm inwards - we would recommend using a hand gripping aid with the MT Evo.  The MT Push is manoeuvred by the riders buddy using the push handle located behind the rider, however the rider can propel using the hand-rims provided on the wheels if necessary. The eTrike can be ridden manually using the lever drives and by using the power assist by twisting the throttle when further assistance is needed. Good hand co-ordination is also required for the steering.

The designed maximum weight of a rider should not exceed 100 kg and the seat width is fixed at 17 inches.

Are the products foldable and easy to transport?

Our all terrain wheelchair products don't quickly come apart for transport but do fold to a rough cube with the measurements 74cm (W) x 82cm (L) x 73cm (H)
The total weight of the MT, MT Evo & MT Push is 20kg and the eTrike is 26kg and can fit in the back of most cars.
If space is even more limited, the drive units and front wheels can be removed as one self-contained item. This requires a 5mm allen key and some technical confidence but does not take too long.

Please see our transport recommendations here.

Are your products suitable for someone with the use of only one hand?

On flat even ground our current models can be steered in a straight line or left and right with only one hand! However it would be difficult to ride over uneven ground or up hills with only a single hand.  Our MT Push, all terrain attendant wheelchair might be more suitable.

Can I see the Mountain Trike products?

If you would like to see any of our Mountain Trike products please see our Where to buy page and arrange to visit the relevant HQ for a demonstration. If you live in the UK you can also hire or try a Trike, more information on his can be found here.   Alternatively check our latest news, event calendar or facebook page for updates on demos and events we are attending and we'd love to see you.  We also have a great network of customers who would be delighted to show and tell you about their Trike adventures and we'd be happy to pass you on their details if there are no distributors in your country.  For further enquiries about a demo please contact us direct.

Can you ship your products to my country?

If there is not a distributor in your country we can ship our products direct to you - please note that there will be an additional fee for shipping (plus any possible import duties for your country).

Do the Mountain Trike products have gears?

The Mountain Trike Drivetrain is setup with a simple and reliable single gear system which provides excellent drive up hills and off road whiles providing a reasonable speed (usually quicker than walking) on flatter ground. It is aimed more at climbing hills, obstacles and difficult terrain than out and out speed.

It is possible to alter this ratio to suit individual riders by fitting larger sprockets to the drivetrain which is a simple way of making the gear harder, but providing faster top speeds. This can suit particularly strong individuals who may live in flatter areas.

On the whole, the vast majority of our customers use the standard setup though as this is great all round gear for most situations.

Please contact us if you would like more detail about this.

How do I store my Mountain Trike product?

We know that some customers are looking for safe, secure and accessible storage solutions for their Mountain Trike product and being an outdoor chair, feel outdoor storage would be a preferred option.
The Asgard Bike Storage X1 is the solution to these security problems and concerns, and keeps the hallways accessible and mud free. Made from strong galvanised steel, this particular Bike locker features an integral wheel guide which securely aligns the Mountain Trike inside for a perfect fit, inside their are hooks for hanging all your accessories together with your Trike. Ventilation is another key aspect of the Asgard Bike Storage locker – A ventilated door allows air to flow inside the unit even when locked - minimising condensation that might cause rot and rust. Like the Mountain Trike, all Asgard bike storage is designed and manufactured in the UK, assuring you of high quality engineering and production. For more information please visit Asgard website here.  Also see our blog piece on storage solutions here.


How do you charge the eTrike battery?

The eTrike comes with a battery adaptor charger and can be charged whilst fitted to the eTrike, or removed to be charged indoors.

How do you ride the eTrike?

The key features of the eTrike is that it can be ridden in 3 ways:

Manually by pushing the drive levers as normal; Power assist by twisting the throttle; Hybrid by pushing drive levers and twisting throttle simultaneously.

Click the link to watch the short video highlighting key elements about the eTrike:

eTrike how to ride and info

How heavy is the eTrike?

The eTrike weighs 26kg.

How long before the battery runs flat on the eTrike?

It is hard to put an exact figure to this as there are many variables. It depends on weather conditions, user weight, speed, terrain, riding technique, etc, but can be between 8 miles with heavy usage and 20 miles with light use.

Is the eTrike battery also covered under the 3 year warranty?

The eTrike battery has a 1 year warranty - this is in line with eBike and other mobility products.

Is there a distributor in my country?

If there is a distributor in your home country and you are interested in any of our all terrain wheelchair products you need to contact the relevant distributor. Please click on link below to see a list of our worldwide distributors:

Click here to see distribution information

Is there any tax / VAT due on any of the products?

Medical products and wheelchairs are exempt from VAT in the UK if you are registered disabled. There are however shipping costs to consider for international orders and possible import duties to pay depending on the country.

What colours are available?

You can pretty much choose any colour you like for all our products! (un-usual colours might cost a little extra). Our paint shop are usually able to match any colour and can offer candy, metallic and gloss finishes included in the price.

Have a look at our standard colour chart and new colours:

MT Standard Colours PDF

MT 2016 New Colours PDF


What is the top speed the eTrike can go and are there speed restrictions?

The eTrike is limited to 8mph on its highest power setting which we feel is plenty fast enough and feels great fun!  This is the legal limit for public byways.

The eTrike is legal to be used on pavements but should be used on its lowest power setting which is limited to 4mph - the legal speed on pavements.

Why is there a weight restriction on your all terrain wheelchair products?

Our weight limit is defined by certification and safety tests carried out at product development. And also during our extensive market research when defining and identifying our target market.

There is a fine balancing act with the design of any active recreational mobility product where the strength to weight ratio of the 'user' must not be limited by the weight of the device needed to meet their needs. There is a point where the modifications to the Trike that would be needed to increase the strength and durability of the drivetrain, chassis and other components would add too much extra weight and be too hard to propel for a 'user' above 100kg. In this scenario, the strength to weight ratio of the User and Device do not work out effectively from a usability, safety and comfort point of view.

Will the weather / going in water effect the eTrike battery?

The eTrike is aimed at outdoor use and can cope with most adverse weather conditions, but we would advise against taking the eTrike in the sea as this would damage the motor and electric circuits. 

Sign up to the Mountain Trike Newsletter

We only send out our news and special offers a few times a year via email so please tick the box below if you are happy to receive information. You can unsubscribe at any time by clicking the link in the footer of our emails. For more information please read our Privacy Policy

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.