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Production and lead times Statement 2021/2022

Production and lead times Statement 2021/2022

Dear Customers

We wanted to outline and explain the current situation that we find ourselves in regarding manufacturing of our products.  The combination of Covid-19 and Brexit are seriously affecting the availability of products and parts across all manufacturers and in all sectors. This is a brief explanation of how these factors are affecting us as a small business.

The global pandemic is affecting different countries in different ways. Despite striving to support UK business it is not possible to source all of our parts from the UK. All our Trikes a welded, painted and assembled here in the UK however we do source certain parts from Europe and Asia.  The rate of transmission, extent of lockdowns and rollout of vaccines is different in every country which means various factories are not operating at full capacity or are closed altogether.

Where factories are open and producing equipment, there are issues shipping it across the continent. A shortage of lorry drivers, couriers and containers means that equipment is stuck in a backlog, further increasing the delays. With production chains broken the shipping updates are not forthcoming as nobody can say for certain what the lead time is going to be. 

With up to one hundred products or parts on order at any one time we rely on our manufacturers to get the equipment to us quickly and to provide us updates we can pass to you, our customers. With 90% of products and parts delayed we are receiving a much higher number of calls and emails requesting updates. This increase in workload means we must carefully balance the need to support those with equipment on order with meaningful updates, alongside the new requests for support and service. We are doing our upmost to get the most precise updates we can, although the information we pass along is only as good as that which we are given and can unfortunately change as we are given new updates from suppliers on lead times for parts.  This can and does lead to us having to tell customers that lead times that they may have been quoted when they placed their order, are extended and often are extended again once new information is available.  For this we can only apologies but this is beyond our control.

As it stands, the UK is facing a shortage of staff due to the number of transmissions requiring isolation. As a company we have the facility to work from home when required and can access PCR testing and LFT testing to ensure we are not putting you at additional risk. We are also exempt from the need to self isolate on proof of a negative PCR, enabling us to continue to provide the services we do. 

As a company we are working longer hours and we are being as transparent as we can about lead times, and trying to manage expectations as best we can. This isn't easy and your understanding is much appreciated. 

We can see the light is at the end of the tunnel, but the tunnel is getting longer on occasion without warning. As a Team, we do value your understanding and patience during these strange times and we will always try to get back to you with updates as and when we can.

The Mountain Trike Team

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